Department of Migrant Workers

Office of the Land-based OFW Concerns

Bagong Pilipinas
OFW Assistance

Frontline assistance for land-based OFWs

Organized registration, queue tracking, and routing for welfare and assistance concerns.

Frontline assistance service
Complaints and Case Support

Clear routing for urgent OFW concerns

Complaints and case-related concerns are screened and directed to the proper service desk.

Case consultation and support
Documentation Services

Faster processing for records and documents

Clients may register and monitor documentation-related transactions through mobile queue status.

Documentation service
Reintegration and Referral

Coordinated support for returning OFWs

Reintegration, referral, and follow-up concerns can be monitored by staff and supervisors.

Reintegration and referral support

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Client Registration

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Live Queue Monitoring and Transaction Control

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Staff Controls

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Supervisor Monitoring

Queue No.NameMobileEmailConcernPriorityStatus